F.A.Q.
What preventive measures are you taking against COVID-19?
Our customer’s well-being is our top priority. We encourage guests and staff to stay
safe, and stay home if they are feeling under the weather. We have masks available at
the front desk upon request, and there are hand sanitizer dispensers scattered
throughout our facility for easy access. We have a limited entrance capacity, and we
continuously sanitize the entire spa throughout the day.
Do I need to book an appointment?
You do not need to book an appointment for using the bath areas and saunas, you are
welcome to walk in and purchase a general admission. For body scrub or massage
services, we strongly recommended that guests book their appointments a few days
ahead of time. Guests are welcome to check for availability when they arrive, but we
cannot guarantee availability for walk-in appointments.
General admission is required for guests to receive spa services and must be
purchased separately as it is not included in the spa service fee.
How can I book an appointment?
Guests can book their own appointments online. If you have questions about services,
you may call us at (346) 978-6684.
Book Service Now
What is included with the general admission ticket?
The General Admission tickets include the spa uniform rental and all-day access to:
● Locker rooms ● Bath Area ● Himalayan Salt Room
● Jade Room ● Arctic Room ● Pyramid Room
● Ocher Clay Rooms ● Fire Dome ● Infrared Sauna
● Forest Room ● Movie Theater ● Outdoor terrace
Admission tickets do not include: Kid’s World, iGolf, Karaoke, conference rooms, or any purchases made at the Korean restaurant, bar, or cafe.
● Locker rooms ● Bath Area ● Himalayan Salt Room
● Jade Room ● Arctic Room ● Pyramid Room
● Ocher Clay Rooms ● Fire Dome ● Infrared Sauna
● Forest Room ● Movie Theater ● Outdoor terrace
Admission tickets do not include: Kid’s World, iGolf, Karaoke, conference rooms, or any purchases made at the Korean restaurant, bar, or cafe.
How far in advance should I book an appointment?
We recommend booking at least two to three days ahead of time for weekday (Monday
through Thursday) appointments and at least one week ahead of time for weekend
(Friday through Sunday) appointments to receive your preferred time. If you are
planning a spa day for a party of 10 or more, please contact
[email protected] for assistance with booking services.
Should I go into the saunas if I have a health condition?
We strongly recommend that guests consult with their physicians before using the
saunas or hot tubs if they are:
● Pregnant
● Taking prescription medications
● Experiencing any skin issues such as a rash or infection
● Diagnosed with high blood pressure, heart disease, or any condition that affects the body’s natural ability to regulate temperature
● Pregnant
● Taking prescription medications
● Experiencing any skin issues such as a rash or infection
● Diagnosed with high blood pressure, heart disease, or any condition that affects the body’s natural ability to regulate temperature
Can I come to the spa if I’m pregnant?
We do not perform body treatments or massages at any stage of pregnancy. If you are
pregnant, please consult with your doctor before using our hot tubs and saunas due to
overheating and dehydration risks. We have several areas in our facility that do not
pose any risks to pregnant guests including our café, restaurant, lounge and napping
areas, movie theater, forest room, and karaoke room.
Do I have to be nude in order to go to the spa?
Like most traditional Asian-style spas, we have a strict no-garment policy for our bath
pools to ensure maximum sanitation. If you wish to use the bath area (which is
gender-separated) you must remove all clothing and shower before going into any of
the pools. The rest of the spa is co-ed, however, and you must wear a spa uniform that
is provided to you at check-in.
Are kids allowed in the spa?
Due to safety and health considerations, children under the age of 11 will not be able to use our Spa Facility. Parents may check their kids into Kid's World. Please review our Kid's World Page before stopping by and follow protocol/rules accordingly.
How much is Kid’s World, and are my children supervised?
We have staff available to supervise children 6 years and older, however, children 5 years old and younger must be supervised by their parents/guardians.
Please note that up to two parent(s)/guardian(s) per child are included in the admission price.
Weekday (Mon-Thu) Prices:
Children 5 and under: $10 for 2 hours
Children 6+ : $15 for 2 hours
Additional parent/guardian: $10 for 2 hours
Weekend (Fri-Sun) & Holiday Prices:
Children 5 and under: $15 for 2 hours
Children 6+ : $20 for 2 hours
Additional parent/guardian: $15 for 2 hours
Please note that up to two parent(s)/guardian(s) per child are included in the admission price.
Weekday (Mon-Thu) Prices:
Children 5 and under: $10 for 2 hours
Children 6+ : $15 for 2 hours
Additional parent/guardian: $10 for 2 hours
Weekend (Fri-Sun) & Holiday Prices:
Children 5 and under: $15 for 2 hours
Children 6+ : $20 for 2 hours
Additional parent/guardian: $15 for 2 hours
Spa World reserves the right to close during open play or at any time for whatever reason. Prices are subject to change at any time.
Are phones allowed in the Bath Area?
Phones are strictly forbidden in the locker room or bath areas, and must be kept inside their assigned locker at all times. No recording, photo, or video devices of any kind are allowed in the locker rooms and bath areas.
