Before visiting, please take some time to review the following policies for Spa World, LLC, located at 929 S. Westgreen Blvd., Katy, Texas 77450, and its officers, directors, managers, members, employees, agents, representatives, and affiliates (collectively referred to as “Spa World”). Guests are responsible for abiding to all known and unknown rules and regulations solely determined by Spa World whether in writing or verbal.

General Policies

• Spa World has its sole and discretionary rights to: (1) deny entry into the premises of Spa World; (2) demand immediate departure from the premises of Spa World; and (3) restrict the use of any part of the premises of Spa World to any guest for any cause solely determined by Spa World.
• Please be aware that spa activities involve risks, dangers, and hazards which can result in serious personal injury or even death. By entering Spa World, guests knowingly and voluntarily assume and accept all known and unknown risks, dangers, and hazards at their sole cost and responsibility.
• All guests must have a valid, legal photo ID to be checked into the facility.
• Guests are expected to take full legal responsibility of all accompanying minors, elders, and/or any persons who are unable to take care of themselves by maintaining close and hands-on supervision of them at all times.
• Guests should not enter any spa facility while under the influence of alcohol or drugs.
• Guests may not leave the facility without checking out. Once checked out, no re-entry is allowed without purchasing a new admission.
• Harassment or inappropriate or disruptive behavior of any kind towards other guests or Spa World staff will result in immediate removal from the premises without refund.
• Guests who are pregnant should consult with their medical provider before using the spa amenity.
• Guests must be 18 and up to receive any Spa Services.

Age Restrictions

• Children ages 10 and under are not permitted into any part of the spa facility.
• Children between 11 and 18 years of age are permitted only when accompanied by same sex guardian.
• Children ages 10 and under are welcome in our Kid’s World area, however, children ages 5 and under must be supervised by a guardian.
• Children ages 6 and up may be left at Kid’s World under the supervision of our staff, only when parents are utilizing other parts of the facility such as the spa, iGolf, restaurant or bar.

Payment / Financial Policies

• Guests must pay for their admission at check-in. All other purchases and services must be paid for at check-out.
• For security reasons, we are not able to take payment by phone or charge any card without the authorized cardholder present. For your convenience, we have gift cards and admissions available for purchase online which may be sent electronically to friends and family. Digital gift cards are available in amounts of $50 and $100. Physical “flex” gift cards are available in-store.
• Gift cards must be used before the expiration date and cannot be exchanged for cash.
• All purchases are non-refundable.
• Guests who cause, create, or contribute to any mess, clutter, untidiness, disorder, litter, vomit, and/or discharge in any part of the premises including the parking lot shall be fully responsible for paying the cleaning fee (minimum amount of $50.00).
• No recording, taping, photographing or camera use of any kind is permitted in the bath area. Violators are subject to a $500 fine.

Personal Property

Allowed Items: Empty water bottles (may be filled in dispensers), clear tote bags, small purses, towels.

Not Allowed Items: Outside food or drinks, large bags/totes (all bags must fit in lockers), shoes (must be kept in shoe locker at all times).

• We reserve the right to inspect any personal belongings being brought into our facility.
• Spa World is not responsible for any damaged, lost, or stolen personal property.

Lost and Found

• All “Lost and Found” items will be kept for 30 days.
• Any items not picked up after 30 days will be donated locally.

Dress Code Policies

• Once checked in, guests must keep shoes in the shoe locker at all times until check-out. No footwear, including slippers, may be worn anywhere in the facility after check-in.
• Socks may be worn in the sauna areas (outside of the bath area) and are available for purchase.
• No garments may be worn in the gender-separated bath areas. Guests may have a towel around them in the bath area saunas or while walking between pools, but must be fully nude to enter the pools.
• Guests must wear the Spa World uniform provided at check-in to use co-ed amenities (saunas, therapeutic rooms, napping areas, lounge). Uniforms go up to size 3XL (call ahead for larger size accommodations).

Bath Area Policies

• Guests are required to shower before entering any of the pools in the bath area.
• No garments may be worn in gender-separated bath areas. Must be fully nude to enter pools.
• Phones, cameras, and mobile devices must be stored in lockers at all times while in locker rooms or bath area. Violators will be asked to leave with no refund.
• No recording, taping, photographing, or camera use of any kind. Violators are subject to a $500 fine.

Spa Service Policies

• All guests must purchase admission in order to enter the spa to receive massage or body scrub services.
• Spa services are not included with general admission and must be purchased separately.
• Appointments must be canceled at least 24 hours prior to avoid a late cancellation fee equal to 20% of the scheduled service cost.
• A valid credit card must be put on file to book an appointment.
• Arrive at least 30 minutes prior to scheduled appointment time.
• We are not able to provide any spa services at any stage of pregnancy.

Noise Policies

• Mindful of "quiet zones" and refrain from loud conversations and noises.
• Headphones or earbuds are required for music/audio. Speakerphones are prohibited.
• Loud or disruptive guests will receive one verbal warning before being asked to leave without a refund.

Food / Drink Policies

• No outside food or drinks allowed in the facility.
• Food/drinks from our restaurant, bar, or cafe must be consumed in designated eating/drinking areas and may not be taken into bath or sauna areas.
• Alcoholic beverages may only be consumed in the bar area or outdoor terrace.
• We reserve the right to limit the sales of alcoholic beverages.

Other Policies

• Personal displays of affection must be kept to a minimum.
• No smoking or vaping anywhere in the facility, except on the outdoor terrace.